The new EGOCMS chat module: Interactive communication made easy
With version 25, EGOCMS is expanding its range of functions with the brand new chat module - a smart solution for direct communication within your digital platforms. Municipalities, local authorities, universities and university hospitals in particular benefit from the innovative technology to organise communication and service offerings more efficiently.
Functions of the chat module
The chat module enables interactive and efficient communication between users and the system. It offers:
- Flexibility: the chatbot can work with the content of individual or multiple clients as well as access external sources.
- Versatile application options: Optimises processes, shortens support times and automatically answers recurring queries.
New application options for municipalities, local authorities and public institutions
1. municipalities and local authorities
The EGOCMS chat module offers an innovative way of answering citizens' enquiries in real time. Typical use cases:
- Opening hours and application forms: Automatic provision of information on offices, deadlines and forms.
- Waste calendar and local services: Provision of up-to-date collection dates, recycling instructions and local contacts.
- Tourism: Questions about excursion destinations and events are answered quickly.
2. universities and educational institutions
Universities benefit from a chatbot that assists both students and staff:
- Student services: answering questions about course schedules, exam registrations, timetables and application steps.
- Campus information: Information on events, locations and opening hours of libraries or cafeterias.
- Support for employees: Optimisation of internal enquiries about IT problems or administrative processes.
3. university hospitals and healthcare
In the healthcare sector, the chatbot supports patients, relatives and employees:
- Making appointments: Automated responses to consultation times and appointment requests.
- Patient information: Information on admission conditions, hospital departments and visitor regulations.
- Relief for hotline teams: Reduction in waiting times by answering frequent questions.
AI integration for maximum efficiency
A key highlight of the chat module is the AI-supported communication. The chatbot generates answers based on the content already provided in EGOCMS in order to provide precise and context-sensitive support.
Use on the intranet
As the chatbot is a native EGOCMS module, it is familiar with authorisations. This means that the chatbot only receives the information for processing that the logged-in user is authorised to access. It cannot disclose any other information. This is guaranteed by the tried and tested EGOCMS authorisation system.
Text creation assistant
In addition to the chatbot, from version 25 EGOCMS also offers AI-supported assistants to help with text creation. Intelligent functions such as
- Alternative texts for accessible content.
- Recommendations for licence-free images for your topics.
- Automatic image generation from text descriptions.
Advantages at a glance
- Efficient communication: Reduces response times and relieves teams.
- Better service quality: Direct answers increase satisfaction among citizens, students and patients.
- Simple integration: Seamless integration into existing EGOCMS environments.
- Future-proof: Continuous further development and innovative AI functions.
Ready for the future of communication?
Whether for public offices, universities or hospitals - the EGOCMS chat module creates real added value for public institutions and educational establishments. Discover how interactive communication and AI integration optimise processes and increase efficiency.
Support
Funding programmes at state, federal or EU level that focus on digitalisation and innovative technologies can be used to support the implementation of such solutions. For example, the InvestBW funding programme or the EU Digital Europe programme provide financial support for projects that integrate digital assistance systems, such as chatbots, into administrative processes or companies.
Further information and installation instructions can be found in the EGOCMS Help.
The EGOCMS chatbot is also the basis of the EGOTEC lalamo.cloud project.