Chatbot

The EGOCMS Chatbot is an innovative basic module that has been integrated into version 25 of EGOCMS. This module enables interactive and efficient communication between users and the system by accessing the entire content inventory of a client and answering enquiries in real time.

Main functions of the EGOCMS chatbot:

  • Flexibility: the chatbot can work with the content of individual or multiple clients as well as access external sources.

  • Possible applications: It optimises processes, shortens support times and automatically answers recurring enquiries.

  • AI integration: The chatbot generates answers based on the content already provided in EGOCMS in order to provide precise and context-sensitive support.

  • Authorisation management: On the intranet, the chatbot takes existing authorisations into account so that users can only access information for which they are authorised.

Application examples:

  • Municipalities and local authorities: Automatic provision of information on opening hours, application forms, waste calendars and local services.

  • Universities and educational institutions: Support with questions about course schedules, exam registrations, campus information and internal processes.

  • University hospitals and healthcare: Help with appointments, patient information and relieving hotline teams by answering common questions.

Technical details:

The chatbot can be connected to both ChatGPT and open source LLMs such as Llama. EGOTEC AG offers hosting, maintenance and support for various models and also provides support for self-hosting to ensure a high level of data and information security.

Summary:

The EGOCMS Chatbot extends the functionality of the EGOCMS with a powerful communication interface that automates processes, increases efficiency and provides users with direct access to relevant information. Thanks to the integration of AI technologies and the consideration of authorisations, the chatbot is a valuable addition for a wide range of application areas.

Further information: