Traditional craftsmanship and the digital world - two worlds that hardly seem to harmonise at first glance. But Holzbau Hennrich GmbH shows that this is exactly where a success story begins. With a customised chatbot, the family-run company has created an efficient digital solution that answers customer enquiries quickly and accurately.
The challenge
Customer enquiries are part of day-to-day business, but not every question requires a direct phone call or email. Frequent requests, such as information on types of wood, construction projects or opening hours, cost the team a lot of time - time that could be better invested in creative timber construction projects.
The challenge was to find a solution that:
- Inform customers in an uncomplicated way,
- relieve the team and
- and still retain the personal charm of the company.
Solution: Holz-Tom, the chatbot from Holzbau Hennrich
Holz-Tom, the chatbot from Holzbau Hennrich, is much more than just a digital FAQ section. With its user-friendly design, it speaks the customers' language and communicates the company's knowledge in a professional manner.
Special features of the chatbot:
- Personalised communication: the chatbot has been developed to authentically represent the company's values and expertise.
- Efficiency: Standard questions are answered quickly, from "What types of wood do you use?" to "How long does a project take?"
- 24/7 availability: Customers receive answers even outside opening hours.
Wood-Tom Chatbot
Success story
The Holz-Tom chatbot has exceeded expectations:
- Time savings: The Holzbau Hennrich team can concentrate on its core competences.
- Customer satisfaction: The quick and precise answers to questions are extremely well received by customers.
- Digital image: The company proves that tradition and digitalisation can go hand in hand.
Conclusion
Holzbau Hennrich GmbH shows that even small companies can benefit from digital innovation - without losing their authenticity. The chatbot is a perfect example of how digital solutions can inspire customers and employees alike.
Would you like to know how a chatbot can help your company?
Contact us and discover the world of the EGOCMS chatbot!