The wind power industry is known for its technological complexity and global reach. In order to meet the increasing demands of customers, WRS GmbH has taken an important step towards digitalisation: a customised chatbot was introduced to support prospective customers even before the first sales contact.
The challenge
In the wind power industry, initial contacts are often crucial in convincing potential customers of the company's solutions. Many questions arise regarding general information, technical details or areas of application.
The challenges:
- First impression: Interested parties need quick and precise answers in order to build trust.
- Multilingualism: Customers from different countries need information in their own language.
- Availability: Interested parties should also be supported outside of regular working hours.
Solution: The chatbot from WRS
The chatbot from WRS GmbH was specially developed to provide prospective customers with comprehensive information and support on the website. It offers:
- Technical expertise: The chatbot was equipped with basic information on turbines, projects and other relevant topics.
- Multilingualism: It communicates in several languages and ensures that interested parties receive the right answers worldwide.
- 24/7 availability: It is available to answer questions even outside opening hours.
Success story
The use of the chatbot has significantly improved the initial contact with potential customers at WRS GmbH:
- Time saving: the sales team can concentrate on qualified leads while the chatbot clarifies general questions.
- International reach: Thanks to multilingualism, interested parties from all over the world can communicate without language barriers.
- Building trust: Quick and precise answers create a positive first experience.
Conclusion
WRS GmbH shows that digitalisation can already create great added value in the early phase of customer contact. The chatbot is a good example of how intelligent technologies can efficiently support prospective customers and save internal resources at the same time.
Find out how a chatbot can also support your company.
Contact us and discover the possibilities of EGOCMS chatbots!