Conflicts are a natural part of life - whether at work or at home. Mediation offers a way to resolve disputes out of court, fairly and constructively. To give interested parties an initial orientation, lawyer and mediator Christin Dietz-Roth has introduced an intelligent chatbot. This offers an uncomplicated way to find out about the mediation process and make initial contact.
The challenge
Many people do not know exactly what mediation means and whether it is the right choice for their situation. Common challenges are
- Lack of clarity about the mediation process
- Confidentiality and data protection for sensitive issues
- Making initial contact without having to have a face-to-face meeting directly
Solution: The mediation chatbot
The mediation chatbot offers a digital way to find out about mediation and its possibilities anonymously and without obligation.
It offers:
- Basic information about mediation - how does it work, when is it useful and what are the benefits?
- Initial assessment of the situation - By asking specific questions, the chatbot helps users to find out whether mediation could be a suitable solution.
- Easy to contact - If desired, an appointment can be made directly for an initial consultation with Christin Dietz-Roth.
Success story
The use of the mediation chatbot has significantly improved communication and accessibility:
- Better clarification: interested parties can obtain information at their own pace.
- Relief for the team: Frequently asked questions are answered directly before a personal meeting takes place.
- More accessibility: Anonymous use makes users feel more comfortable taking the first step.
Conclusion
With the digital mediation chatbot, Christin Dietz-Roth is making access to mediation easier, more transparent and lower-threshold. The chatbot is not a substitute for personal counselling, but a valuable first point of contact that offers users guidance.
Do you have specific questions or need personalised advice?
Contact us directly - our experts will be happy to help!