The valuation of companies, properties and assets requires expertise, diligence and clear communication with clients. AD ACTA Gutachten GmbH has introduced an informative chatbot to optimise this process and reduce the administrative workload at the same time. This provides interested parties with an initial overview of the company's services and shows the areas in which AD ACTA can provide support.
The challenge
In the appraisal sector, there are numerous recurring questions that are asked by both companies and private individuals. These range from general business valuation information to specific requirements for a customised appraisal.
The challenges:
- High number of enquiries: many clients want to obtain information in advance before seeking advice.
- Availability: Customers often have questions outside of business hours and expect quick answers.
- Initial orientation: Interested parties should be given an insight into the services of AD ACTA Gutachten GmbH without a final consultation.
Solution: The chatbot from AD ACTA
The chatbot from AD ACTA Gutachten GmbH was developed to give potential customers an initial overview of the range of services and to facilitate contact with the company.
It offers:
- Immediate answers to frequently asked questions about business valuations, property appraisals and economic analyses.
- Initial orientation by informing users specifically about the services and showing possible areas of application.
- Direct contact option to arrange a personal consultation with an expert from AD ACTA Gutachten GmbH.
Success story
The use of the chatbot has sustainably improved customer communication at AD ACTA Gutachten GmbH:
- Time saving: interested parties quickly receive initial guidance before seeking direct contact.
- Better availability: Customers can also obtain information outside of business hours.
- More efficient advice: Customers are better prepared for the personal meeting thanks to the insight they receive in advance.
Conclusion
AD ACTA Gutachten GmbH shows that digitalisation can be used specifically to improve customer communication. The chatbot helps interested parties to find out about the services quickly and easily and facilitates direct contact with the right contact person.
Do you have specific questions or need personalised advice?
Contact us directly - our experts will be happy to help!